Pet Caregivers who violate the agreement or Wag! The Deactivation Policy also states that Pet Caregiver accounts may be subject to suspension during the time Wag! To help ensure a safe experience for everyone, we rely on each community member to abide by the Wag! The five star rating system is one of the ways Wag!
Pet caregivers will be notified via email if they are at risk for deactivation due to low star rating. Once a Pet Caregiver receives this notice, they will have 30 days to improve. They will also receive a second update email after 14 days informing them of their progress. Please check your spam folders and ensure that the email address associated with your Wag! Pet Caregivers will not be granted an extension if they are unable to or choose not to participate in services with Wag!.
Any successfully completed services will be paid out, regardless of whether the Pet Care Provider is subject to deactivation or has been deactivated. Once a Pet Caregiver is deactivated for falling below the set criteria or is deactivated for a Community Guidelines violation, they will not not be allowed to re-apply as a Pet Caregiver on the Wag!
This Deactivation Policy is based on criteria specific to Pet Caregivers. Pet Parents can be deactivated from the Wag! Pet Caregivers must complete at least ten services on the Wag! To deactivate your Pet Caregiver Account, click here. If you have any services that need to be cancelled as a result of your wish to deactivate, please submit a cancellation request here.
The promotional payout will appear for eligible Pet Caregivers in their Earnings during the week of September To best support the Pet Caregivers using Wag! Yes, Dynamic Pricing will allow you, as an independent business owner, to set your own rates for services completed through the Wag!
Pet Caregivers are able to set their own pricing for:. From here, you can adjust your pricing to whatever you believe is fair. You can also adjust your pricing at any time; any adjustments you make will not affect services that you have already booked with a Pet Parent. If you increase a rate after booking a service, you will still receive your initial bid as the service payout, not the new rate. Once you submit your bid by opting into the service, the pricing for that service cannot be changed.
After you request a service, no further action is required. When you set your rates in the app, you are setting your desired payout for the service. You will see what the Pet Parent will pay for that service directly below your set rates.
Yes, Pet Parents are still able and encouraged to tip. The tip percentage is calculated from the total cost to the Pet Parent. The Weekly Walk Surcharge is the additional payout you will receive per service on a Recurring Schedule. The payment for each service is listed under the service in the Available Walks Feed. Payments are processed every Wednesday and paid out every Friday. The pay cycle is Tuesday through Monday, so for all walks completed on or after Tuesday, the payment will appear in the following pay cycle.
If you'd like to receive a payment sooner and you're eligible , you can utilize the Instant Pay feature via the "Earnings" tab in the Pet Caregiver App. Pre-set tips can be adjusted after completion of the service based on the satisfaction of the Pet Parent. Please note that setting pre-set tips is a temporary function due to the circumstances surrounding COVID Tips are not guaranteed.
Stripe Connect is the platform that allows Pet Caregivers to be paid for the services they offer on Wag!. When you log in to the Wag! App for the first time, you will be prompted to set up a new Stripe Connect account. To set up your Stripe account:. If you are having trouble adding your info to Stripe in the Pet Caregiver App, you can access your Stripe account directly by navigating to one of the following links on a web browser:. A pay period starts on a Tuesday and ends the following Monday.
Earnings accrued during that pay period will be paid out to your bank account on the following Friday 4 days after the pay period ends. You may also be eligible for Instant Pay! In the Pet Caregiver app, go to the "Earnings" screen, tap the three dots in the upper right corner, then tap "Sign into Stripe.
Please contact the Stripe support team here. The "Earnings" screen in the Pet Caregiver App always reflects the most recent and updated information. If at any point in the pay period you'd like to check the amount of your next payment, please visit the "Earnings" screen in the Pet Caregiver App. To be eligible to receive a , Pet Caregivers must have used Wag!
You can see your income from in the Walker App:. If you're eligible to receive a , it will be available by or before February 1st, You will be required to complete the e-Delivery consent before you can receive a electronically. You will not receive a copy by mail if you opt in to e-Delivery. By default, tax documents are physically mailed. If you would like to receive your electronically instead, your consent is required. If you do not opt-in for e-Delivery, your will be mailed to you.
Eligible Pet Caregivers will receive an email regarding e-Delivery consent. Follow the link in the email and you will be taken to a page where you may opt in or opt out of e-Delivery. If you opt out of e-Delivery, your will be physically mailed. You will not receive a if you are ineligible. If you are eligible to receive a , you are eligible to opt-in for e-Delivery. If you are not eligible to receive a , you will not be able to opt-in for e-Delivery. The link to access your expires after 10 minutes.
If your link has expired, repeat the steps above to receive a new link. Your will be physically mailed to the address associated with your Stripe account.
Your is required to be postmarked by January 31, If you opted in to receive your electronically, but would now like it to be mailed to your physical address, please email woofsupport wagwalking. Walker App, please navigate to the applicable URL below from your mobile device to complete the flow:. You will need to sign in with your Wag! If you're still experiencing issues, visit Stripe's Help Center , or contact them directly.
Note: Payments are reviewed, which may result in delays or funds being frozen or removed from your account. The standard weekly payment is still available for no fee. If you choose not to initiate Instant Pay, you will receive standard weekly payments , which are processed every Tuesday and paid out every Friday. You do not need to sign up for Instant Pay; you will, however, need to add a debit card to your Stripe account to use Instant Pay. Pre-paid debit cards are not supported at this time.
Your standard weekly payment is still available for no fee. To be eligible for Instant Pay on the Wag! Additionally, Pet Caregivers must be in good standing on the Wag! Note that it can take up to 7 business days for requirements met to reflect on your Wag!
When contacting your bank about a payment sent to your debit card, please note that money will appear as an original credit transaction OCT , not an ACH or direct deposit. Standard weekly payments are processed using ACH bank processing, which typically takes business days to appear in your account. Instant Pay is processed using a debit card, which allows the money to appear in your account more quickly. Most debit cards from major banks are supported, and more bank debit cards are being added over time.
Please contact Stripe if you have a question about whether your debit card is supported. Earnings accrued during that pay period will be transferred to your bank account on the following Friday 4 days after the pay period ends. Instant Pay can include funds outside of a standard pay period. You will be able to keep track of what services are included in a payment whether a standard weekly payment or an Instant Payment via the "Past Payments" screen in the Walker App. You can schedule walks same day or even within a few hours of when you need it.
I felt very safe. I love how Wag requires background checks of their walkers. During the walk, your walker will send videos, pictures, as well as a report card of how the walk went. Grayson has loved all of his walkers and that is so important to me! This ensures the safety of my home and my animals! Happy walking!! The developer, Wag Labs, Inc. The following data may be used to track you across apps and websites owned by other companies:. The following data may be collected and linked to your identity:.
Privacy practices may vary, for example, based on the features you use or your age. Learn More. With Family Sharing set up, up to six family members can use this app. App Store Preview. Description Wag! Nov 19, Version 3. Ratings and Reviews. Instant Pay. Cancellation Fees. Referral Bonuses. Payment Discrepancies. Increasing your Profile Strength. Incident Resolution Guidelines. Promoting your Profile. Available Service Filters. Report a Pet Parent Review. Promoting your Business on craigslist.
Am I eligible to receive a ? Why do I have to consent to receive my electronically? Do I have to utilize e-Delivery to receive my ? How do I sign up for e-Delivery? When can I view my for the year ? App, or click here. On average, the entire process takes 3 days, but can take up to a few weeks in rare cases. To check the status of your application, please click on the portal link found in all communications from Wag!
After your background is cleared, you will be able to find clients and manage your pet care business, all through the convenience of the Wag! Pet Caregiver App. It can take up to 48 hours to receive the background check email prompt. A clear background check is required in order to be accepted to the platform.
Background checks are performed by Vetty, a third-party background check provider, who may perform employment, education, criminal record, credit history, motor vehicle, and license record checks. Once Wag! Vetty cannot accept any form of ID that is past its expiration date.
To check the status of your background check, visit applicant. If you have not received any email communications from Wag! Please be sure to periodically check any spam or junk folders throughout the application process. If you do not pass the pet care quiz, your application will be rejected, however, you will be allowed one additional attempt to pass the quiz. Type "Wag Pet Caregiver" into the app store search bar or tap here from your mobile device!
If your application was rejected due to low quiz scores or your application timed out due to inactivity, you will be allowed one additional attempt. If your application was rejected for any other reason, you will not be able to reapply. Pet Caregivers are paid through Stripe , a third party payment processing system.
Payouts are released on Fridays for the services completed the previous week. Most Pet Caregivers also qualify for Instant Pay. No, you will not receive health insurance or benefits as an independent contractor.
If you opted in to receive a Wag! Your shirt should be delivered within 5 business days. You can request endorsements from your friends, family, clients, and coworkers to strengthen your Pet Caregiver Sign-Up and speed up the overall process. The more endorsements you provide, the faster your Sign-Up may be processed. Please note that your endorsement link must be opened from a mobile device.
They'll need to create an account to verify their identity and submit a short paragraph about you and your experience. You are required to have five 5 endorsements in order to sign up to use the Wag! The more endorsements you have, the faster your Sign-Up may be processed! You can ask friends, family, coworkers, clients… whomever! They should be able to speak to your ability to be a Pet Caregiver and it helps if they're dog owner's themselves.
The more endorsements you have, the faster your Sign-Up may be processed. We require the endorser to download the Wag! App to verify their identity and legitimize your endorsement. The Pet Caregiver App is now available in the app stores! To download the Pet Caregiver App, tap here from your mobile device! Here are some helpful tips:. Uninstall the existing version of the Wag! If you're stuck on the "Terms of Service," reduce your text size in your device's display settings.
Reset your password. Be sure your password includes 8 characters, 1 letter, 1 number, and follows the password security guidelines here. You'll receive a notification if you've been matched to the Pet Parent. The service will move to your "Requested" tab and you'll receive a notification if you've been matched to the Pet Parent.
For any questions about Stride and any of its offerings, please visit their help center directly. Please note that your use of Stride, a third-party resource, is completely voluntary and at your discretion. After your Wag! The Test Walk is for you to get acquainted with the features within the app.
It will be available for 30 days from the time you successfully log into the app for the first time. You do not need to go anywhere or complete the Test Walk at the time shown in the app. Because Pet Caregivers using Wag! Some Pet Caregivers have found success printing their Stripe statements to show income they've made as independent contractors.
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